Refund & Billing Policy

01 Try Before You Buy: The 3-Day Pass

02 What This Policy Does Not Cover

Because payments are non-refundable by design, this policy does not offer refunds for:

• Change of mind after purchase.
• Not using the Service during your subscription period.
• Dissatisfaction with speed, latency, or server locations, where the Service is otherwise functioning normally (see our Terms of Service — we don't guarantee specific performance metrics).
• Government or ISP restrictions in your country blocking or limiting access.
• Sending the wrong amount, to the wrong address, on the wrong network, or in the wrong cryptocurrency (see the Payments & Common Mistakes section of our Terms of Service for how these are handled).
• Duplicate payments made in error (these may be resolved by crediting the affected account, or by another reasonable remedy at our discretion, once confirmed).

03 If We Make a Mistake

While we don't offer refunds in the traditional sense, we do take responsibility when something goes wrong on our end. If we make a mistake, we will make reasonable and timely efforts to fix it. Depending on the situation, this may include:

• Reactivating or extending your plan, if a technical issue on our side prevented your service from working as expected.
• Manually crediting your account, at our discretion, in cases such as a confirmed duplicate payment or a payment error we were able to verify and resolve.
• Correcting a billing or activation error caused by our system rather than by user error.

Any correction made in one case does not create an obligation to provide the same outcome in future cases — each situation is reviewed on its own facts.

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

04 How to Request a Correction

If you believe something went wrong with your payment or plan activation:

1. Open a support ticket through your account dashboard (or email us — see below).
2. Include your order details and, if relevant, your transaction ID (TxID).
3. Our team will review the situation and let you know the outcome.

We aim to review requests within 24–48 hours on business days, though complex cases (for example, ones involving a third-party payment processor) may take longer — see the Third-Party Payment Processor section of our Terms of Service for why this can be outside our control.

05 Chargebacks and Disputes

Because RapidPing only accepts cryptocurrency, traditional chargebacks (as used with credit cards) do not apply to our payments. If you dispute a charge with a payment provider or exchange used to acquire your cryptocurrency, that is a matter between you and that provider — RapidPing cannot reverse blockchain transactions or resolve disputes between you and your exchange, wallet provider, or payment service.

06 Changes to This Policy

We may update this Refund & Billing Policy from time to time. When we do, we'll update the “Last Updated” date above and, where appropriate, let you know by email or a notice on our website.

07 Contact Information

Questions about a payment, billing issue, subscription, or this policy? Reach us at:

Fast replies during business hours